Problems at School

If you need to make a complaint about something that has happened at school, please follow the school's complaints procedure.  Every school in England must have a complaints procedure which should be published on the school's website.  It will inform you what kind of complaints the school will deal with.

If after following the schools complaints procedure, your complaint has not been resolved, a letter of complaint to the school's governing body is the next step.

There are many websites and helplines offering advice on issues experienced at school, some useful website are below:

Ace Education

ACE provides advice and information to parents and carers on a wide range of education and school based issues including:

  • exclusion
  • school admissions and appeals
  • special education needs
  • bullying 
  • school attendance.

Citizens Advice - Sorting out school problems

Free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Bullying UK part of Family Lives

National family support charity providing help and support in all aspects of family life including, listening, supportive and non-judgemental.



Page last reviewed: 21/11/2023

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